{"id":2837,"date":"2022-12-03T13:27:15","date_gmt":"2022-12-03T13:27:15","guid":{"rendered":"https:\/\/koeky.nl\/boeken\/product\/customer-centric-leadership\/"},"modified":"2022-12-03T13:27:21","modified_gmt":"2022-12-03T13:27:21","slug":"customer-centric-leadership","status":"publish","type":"product","link":"https:\/\/koeky.nl\/boeken\/product\/customer-centric-leadership\/","title":{"rendered":"Customer-Centric Leadership"},"content":{"rendered":"<p>8 Principles for a Customer-Centric Culture<\/p>\n<p>Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies.<\/p>\n<p>&nbsp;<\/p>\n<p>Auteur: Sydney Brouwer<\/p>\n<p>Taal: Engels<\/p>\n<p>Bindwijze: paperback<\/p>\n<p>Rubriek: Communicatie en media<\/p>\n<p>Leverbaarheid: Direct leverbaar<\/p>\n<p>Uitgever: Sydney Brouwer<\/p>\n<p>Verschijningsdatum: 2019-03-21T00:00:00+01:00<\/p>\n<p>Trefwoord:<br \/>\nbedrijfscultuur<br \/>\nleiderschap<br \/>\nklantgerichtheid<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. &#13;<br \/>\n&#13;<br \/>\nHowever, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? &#13;<br \/>\n&#13;<br \/>\nBy using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.<\/p>\n","protected":false},"featured_media":2838,"comment_status":"closed","ping_status":"open","template":"","meta":[],"product_brand":[],"product_cat":[20],"product_tag":[],"class_list":{"0":"post-2837","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-communicatie-en-media","8":"first","9":"instock","10":"product-type-external"},"_links":{"self":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product\/2837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/comments?post=2837"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media\/2838"}],"wp:attachment":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media?parent=2837"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_brand?post=2837"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_cat?post=2837"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_tag?post=2837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}