{"id":6479,"date":"2022-12-03T14:42:26","date_gmt":"2022-12-03T14:42:26","guid":{"rendered":"https:\/\/koeky.nl\/boeken\/product\/complaint-management-excellence\/"},"modified":"2022-12-03T14:42:29","modified_gmt":"2022-12-03T14:42:29","slug":"complaint-management-excellence","status":"publish","type":"product","link":"https:\/\/koeky.nl\/boeken\/product\/complaint-management-excellence\/","title":{"rendered":"Complaint Management Excellence"},"content":{"rendered":"<p>Creating Customer Loyalty through Service Recovery<\/p>\n<p>&#8216;Complaint Management Excellence&#8217; draait om excellente service door een verbeterde klachtafhandeling.<\/p>\n<p>&nbsp;<\/p>\n<p>Auteur: Sarah Cook<\/p>\n<p>Taal: Engels<\/p>\n<p>Bindwijze: ingenaaid<\/p>\n<p>Rubriek: Reclame en verkoop<\/p>\n<p>Leverbaarheid: Direct leverbaar<\/p>\n<p>Uitgever: Kogan Page<\/p>\n<p>Verschijningsdatum: 2012-05-03T00:00:00+02:00<\/p>\n<p>Trefwoord:<br \/>\nklachtenafhandeling<br \/>\nklantenbinding<br \/>\nklachtenmanagement<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Complaint Management Excellence&#8217; draait om excellente service door een verbeterde klachtafhandeling. Sarah Cook biedt praktische adviezen, gereedschappen en technieken die u kunt inzetten om klachten te managen en de organisatiecultuur zo te veranderen dat klachten welkom zijn.<\/p>\n","protected":false},"featured_media":6480,"comment_status":"closed","ping_status":"open","template":"","meta":[],"product_brand":[],"product_cat":[23],"product_tag":[],"class_list":{"0":"post-6479","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-reclame-en-verkoop","8":"first","9":"instock","10":"product-type-external"},"_links":{"self":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product\/6479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/comments?post=6479"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media\/6480"}],"wp:attachment":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media?parent=6479"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_brand?post=6479"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_cat?post=6479"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_tag?post=6479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}