{"id":7011,"date":"2022-12-03T14:49:41","date_gmt":"2022-12-03T14:49:41","guid":{"rendered":"https:\/\/koeky.nl\/boeken\/product\/designing-the-customer-centric-organization\/"},"modified":"2022-12-03T14:49:45","modified_gmt":"2022-12-03T14:49:45","slug":"designing-the-customer-centric-organization","status":"publish","type":"product","link":"https:\/\/koeky.nl\/boeken\/product\/designing-the-customer-centric-organization\/","title":{"rendered":"Designing the customer-centric organization"},"content":{"rendered":"<p>A guide to strategy, structure and process<\/p>\n<p>&#8220;Designing the Customer-Centric Organization&#8221; offers today&#8217;s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer.<\/p>\n<p>&nbsp;<\/p>\n<p>Auteur: Jay Galbraith<\/p>\n<p>Taal: Engels<\/p>\n<p>Bindwijze: gebonden<\/p>\n<p>Rubriek: Verandermanagement<\/p>\n<p>Leverbaarheid: In herdruk<\/p>\n<p>Uitgever: Jossey Bass<\/p>\n<p>Verschijningsdatum: 2005-03-30T00:00:00+02:00<\/p>\n<p>Trefwoord:<br \/>\norganisatieverandering<br \/>\nklantgerichtheid<br \/>\ncustomer loyalty<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Designing the Customer-Centric Organization&#8221; offers today&#8217;s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. &#13;<br \/>\n&#13;<br \/>\nWritten by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization.&#13;<br \/>\n&#13;<br \/>\n&#8220;Designing the Customer-Centric Organization&#8221; includes vital information about structure, management processes, reward and management systems, and people practices.<\/p>\n","protected":false},"featured_media":7012,"comment_status":"closed","ping_status":"open","template":"","meta":[],"product_brand":[],"product_cat":[28],"product_tag":[],"class_list":{"0":"post-7011","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-verandermanagement","8":"first","9":"instock","10":"product-type-external"},"_links":{"self":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product\/7011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/comments?post=7011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media\/7012"}],"wp:attachment":[{"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/media?parent=7011"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_brand?post=7011"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_cat?post=7011"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/koeky.nl\/boeken\/wp-json\/wp\/v2\/product_tag?post=7011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}